Returns & Exchanges
The short version
If the dress is not right, tell us within 14 days of delivery and send it back within 30 days. It needs to be unworn, unwashed and with tags attached. We will refund or exchange it.
How to start a return
Email us with your order number and a sentence about what is wrong. We will reply with a return address and instructions. Please do not send anything back before you have heard from us — parcels returned to the wrong address can be difficult to trace.
Who pays for return postage
If the dress is faulty, damaged in transit, or not what you ordered, we cover return shipping and we replace or refund in full — including what you paid to receive it.
If it simply is not right — wrong size, changed your mind, she went off the colour — return postage is yours. We would rather say that plainly than bury it.
Exchanges
The fastest route for a size change is usually to return the first dress for a refund and place a new order, so the replacement is not waiting on the return to arrive. If the occasion is close, tell us the date and we will do what we can.
Refunds
Refunds are issued to the original payment method within 5–10 business days of us receiving the return. Your bank may take a few days more to show it.
What we cannot accept
Dresses that have been worn, altered, washed, or returned without tags. Anything returned outside the 30-day window. We are sorry to be firm about this — it is what lets us keep prices where they are.
Faulty items
If something arrives damaged, photograph it before doing anything else and send us the picture. That is usually all we need to put it right immediately.