Shipping policy

Estimated delivery times

The following estimates are the total estimated delivery times from the date your order is placed:

  • United States: 4–8 business days

  • United Kingdom: 6–10 business days

  • Australia and New Zealand: 4–8 business days

  • European Union: 8–10 business days

  • Gulf Cooperation Council states: 7–10 business days

  • India: 6–10 business days

  • Other supported destinations: 8–12 business days

These delivery times are estimates rather than guarantees. Carrier delays, customs procedures, public holidays, severe weather, or other circumstances outside our control may occasionally affect delivery.

Orders for a specific date

If your order is for a wedding, birthday, party, or another dated occasion, we recommend ordering as early as possible and allowing additional time beyond the estimated delivery window.

If you have an important event date, you are welcome to contact us at hello@silkvane.com before ordering.

Shipping charges

We currently offer free shipping to the destinations available for delivery at checkout.

The countries and regions available in the country selector and at checkout represent the destinations that Silkvane currently serves.

Import duties and taxes

Silkvane ships orders to the destinations we currently serve on a duties-paid basis (DDP).

Where import duties, customs charges, or destination import taxes apply, Silkvane arranges and pays these charges as part of the shipment. Customers should not normally be required to pay additional import duties or customs charges when their order is delivered.

If a carrier or customs authority unexpectedly requests an additional import payment, please contact us at hello@silkvane.com before making the payment so that we can investigate.

We declare the accurate value and nature of all shipments and do not mark parcels as gifts or declare artificially reduced values.

Tracking

A tracking number will be provided once your order has been shipped.

Tracking information may take some time to begin updating after the tracking number is issued. This is normal while the parcel enters the carrier's network.

Delayed shipments

If your order has not arrived within the estimated delivery window, please allow a small additional margin for carrier or customs delays.

If there has been no tracking movement for an extended period, or your order is significantly overdue, contact us at hello@silkvane.com and we will investigate with the shipping provider.

If a shipment is confirmed as lost, we will work with you to arrange an appropriate replacement or refund.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order.

If you notice an error, contact us at hello@silkvane.com as soon as possible. We will do our best to update the address before the order enters the shipping process, but changes cannot always be guaranteed.

If a parcel is returned because the shipping address provided at checkout was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.

Delivery issues

If your tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours, reception areas, or your local carrier.

If you still cannot locate the parcel, contact us at hello@silkvane.com and we will assist you with the next steps.