Shipping policy

Shipping Policy

Order processing

Orders are checked and prepared for dispatch within 2–4 business days of being placed. Several of our styles carry hand-applied detail and are inspected individually before shipping.

Transit times

The following are estimated transit times after dispatch. Total delivery time is the processing window plus the transit estimate.

United States: 4–8 business days
United Kingdom: 6–10 business days
Australia and New Zealand: 4–9 business days
European Union: 8–18 business days
Gulf Cooperation Council states: 7–14 business days
India: 6–14 business days

These are estimates, not guarantees. Carrier performance, customs inspection and public holidays can extend them.

Orders for a specific date

If your order is for a wedding, birthday or other dated occasion, please allow the full estimate plus one week of margin, and tell us the date at the time of ordering. We will tell you honestly if the timing looks tight.

Import duties and taxes

Prices are shown in United States dollars and exclude any import duty, customs charge, or tax levied by the destination country. Where such charges apply, they are the responsibility of the recipient and are payable to the carrier or customs authority.

We declare the accurate value and nature of all shipments. We are unable to mark parcels as gifts or declare a reduced value.

Tracking

A tracking number is emailed on dispatch. Tracking information may take 48–72 hours to begin updating after dispatch.

Lost or delayed shipments

If a shipment shows no movement for ten days, or has not arrived within the stated estimate plus one week, contact us at hello@silkvane.com. We will investigate with the carrier and, where a parcel cannot be located, replace the order or refund it in full.

Incorrect addresses

Please check your delivery address carefully at checkout. We can amend an address before dispatch if you contact us promptly. Parcels returned to us because of an incorrect or incomplete address may incur a re-shipping charge.