Refund policy

Refund Policy

We want you to be happy with what arrives. If you are not, here is exactly how this works.

Return window

Notify us within 14 days of delivery that you wish to return an item, and send it back so that it reaches us within 30 days of delivery.

Condition

Items must be unworn, unwashed, unaltered, and returned with all original tags attached and in their original packaging. We are unable to accept items that have been worn to an event, laundered, or altered in any way.

Starting a return

Email hello@silkvane.com with your order number and the reason for return. We will reply with a return address and instructions. Please do not post an item back before receiving these instructions, as parcels sent to an unconfirmed address may not be traceable.

Return shipping costs

Where an item is faulty, damaged in transit, or not what you ordered, Silkvane covers return shipping and refunds the original delivery charge in full.

Where a return is for any other reason — incorrect size ordered, change of mind, or preference — the cost of return shipping is the customer's responsibility, and original delivery charges are not refunded.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your account.

Exchanges

The fastest way to obtain a different size is to return the original item for a refund and place a new order. If your order is for a dated occasion, tell us and we will do what we reasonably can to help.

Faulty or damaged items

If an item arrives damaged or faulty, photograph it before handling it further and email the images to us. We will arrange a replacement or full refund, including all shipping costs, without requiring you to bear any expense.

Items we cannot refund

Items returned outside the 30-day window; items returned without tags; items that have been worn, washed or altered; and items damaged through use rather than in transit.